At Orvea Jewelry, we want you to love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
1. Eligibility for Returns
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You may request a return within [X days – e.g., 14 or 30 days] from the date of delivery.
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To be eligible, items must be:
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Unused and in the same condition you received them
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In the original packaging (including jewelry box, pouch, or certificate, if applicable)
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Accompanied by proof of purchase (receipt or order number)
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2. Non-Returnable Items
Certain items cannot be returned, including:
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Custom-made or personalized jewelry
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Sale or clearance items (unless defective)
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Gift cards
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Items damaged due to misuse or normal wear and tear
3. Refunds
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Once we receive and inspect your return, we’ll notify you by email.
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If approved, a refund will be issued to your original payment method within [ 7–10 business days].
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Shipping fees are non-refundable (unless the return is due to our error or a defective product).
4. Exchanges
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If you’d like to exchange an item for a different size, color, or product, please contact us.
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Exchanges are subject to product availability.
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Additional shipping costs may apply.
5. Damaged or Defective Items
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If you receive a defective or damaged item, please contact us within [X days, e.g., 7 days] of delivery.
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We will arrange a replacement or issue a full refund (including shipping costs).
6. How to Initiate a Return
To start a return or exchange, please contact us at:
📧 Email: hello@orveajewelry.com
📦 Include your order number and reason for return.
We will provide instructions and a return shipping address.
7. Return Shipping
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Customers are responsible for return shipping costs (unless the item is defective or incorrect).
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We recommend using a trackable shipping method, as we are not responsible for lost return packages.
8. Contact Us
If you have questions about our Returns & Refunds Policy, please reach out:
Orvea Jewelry
Email: hello@orveajewelry.com
Website: https://orveajewelry.com
